Source: Business Insider
I’ve flown Spirit Airlines three times, and have been consistently disappointed. But my most recent trip with the airline was the worst travel experience of my life. I arrived in New York 34 hours later than originally scheduled for reasons both within and outside of Spirit’s control. Only once did I feel like I was treated with anything but indifference by the airline and its employees. Had Spirit ‘s customer service exceeded my expectations, the trip could have reversed my negative opinion of the airline. But I’m now even more motivated to never fly Spirit again. Sign up for Business Insider’s transportation newsletter, Shifting Gears, to get more stories like this in your inbox . Visit Business Insider’s homepage for more stories . I tend to have good luck with air travel. A significant majority of my flights leave and arrive on schedule, and I rarely have serious customer-service issues. That has not been the case with Spirit Airlines. I’ve flown Spirit on three trips, and each time, the airline has frustrated me in a way that has nothing to do with the normal stresses of flying, culminating last weekend in the worst travel experience of my life.