Source: Business Insider
Martin O’Malley, the former governor of Maryland and former mayor of Baltimore, is currently the Poling Chair of Business and Government at Indiana University Kelley School of Business. His new book, ” Smarter Government: How to Govern for Results in the Information Age ,” was published by Esri Press in November 2019. He writes that the government has some catching up to do when it comes to consumer expectations — the technology and affordability are there, but public service has become slow and risk-averse. However, a new model of leadership and governance is appearing in cities; it’s performance measured and interactive. It requires consistently bringing people together and following the evidence where it leads. Visit Business Insider’s homepage for more stories. Western democracies have some catching up to do with consumer expectations. According to a 2015 study completed by the Pew Research Center, 65% of Americans go online to find information they need about their government — but only 11% report finding the government effective at sharing data.